Sales: +49‍ 208‍ 4952-380

Retoure Service

This returns service allows you to return goods to us without any problems and free of charge. Please consider our return conditions in any case.

Please note:
Due to legal regulations and for the protection of our employees and operating equipment, it is imperative that you enclose a declaration of decontamination with the consignment. We offer two variants of the product return with decontamination declaration.

a. Please fill in the fields below completely and click on "Continue". You will then receive a pre-franked address label and a completed decontamination declaration to print out and affix to your shipment.

b. Alternatively, you can send your shipment back to us at your own expense. Please complete our decontamination declaration as a PDF file and attach the declaration to the outside of your shipment.

 

Please send all product returns to the following address:

Delivery address for product returns
Hans Turck GmbH & Co. KG
Customer Service
Witzlebenstraße 7
45472 Mülheim an der Ruhr
Germany

If you have any questions about product returns, please contact the Turck Customer Service:
Phone: 0800 88 72 546
E-Mail: customer.service@turck.com

Please note

Still missing some details before you can send the form.

Contact Details

Salutation*:

Please enter your first name

Please enter your last name

Please enter your customer number

Please enter the name of your company

Please enter your e-mail address

The e-mail addresses don't match

Please enter your country

Please enter your zip code

Please enter your city

Please enter your street.

Please enter your house number.

Please read the privacy policy and confirm your acceptance using the checkbox

Product information

Please enter the device type here

Please enter the product ID here

Please enter the delivery note / order or invoice number

Please enter your number of pieces

Please enter your reference

Reason for return*

Description of the error and operating conditions*

Warnings (Please select at least one checkbox for each area)

In process

Warnings*:
Warnings*: Not harmful Radioactive Flammable Toxic Corrosive Harmful / Irritating Others
 
 
Medium:
Medium:

Cleaning

Warnings*:
Warnings*: Not harmful Radioactive Flammable Toxic Corrosive Harmful / Irritating Others
 
 
Medium:
Medium:

Final cleaning

Warnings*:
Warnings*: Not harmful Radioactive Flammable Toxic Corrosive Harmful / Irritating Others
 
 
Medium:
Medium:

Further warnings* (Please select at least one checkbox)

The device has not been used for health and / or environmentally hazardous media.

Special safety precautions with regard to residual liquid, flushing media and disposal are necessary (send safety data sheet in advance):


Reason for return: Other


You have selected Other as the return reason. Please wait with returning your goods until we have contacted you. You should save the DHL label you have created or print it out and save it directly. We will contact you as soon as possible.


Reason for return: Other


Did you already get in touch with your contact at Turck?








Reason for return: Other


You have selected Other as the return reason. Please wait with returning your goods until we have contacted you. You should save the DHL label you have created or print it out and save it directly. We will contact you as soon as possible.


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